Ordina Denkart Technical Support

Ordina Denkart offers technical product support to all customers. Support includes help during product installation and operation. On-site assistance may be available for some products. After the product warranty period, technical support is subject to separate product maintenance contracts, which may not be part of regular product offerings. For more information about maintenance and support agreements, please contact the Sales Department.

Technical support is available through two channels: via e-mail or telephone.

E-mail support

Send your support request to the appropriate e-mail address from the following list:

re•Source:
ViaNova:
edWin,edWin/3K:
MPUX:
Espro:
OpenMessage:
Others:

When contacting Ordina Denkart for support via e-mail, please include product details, host computer specifications, a technical description of the situation requiring support and sufficient address/telephone information so that Support may be able to contact you if necessary.

Telephone support

For technical assistance via telephone, please call the Support Department at:

Make sure you have all product information handy at the time of your call. Access to a computer running the product is essential.